FAQ and Policies

🌺 Hibiscus Artistry FAQ

*Payment is required before order is created. No payment = no order*

How long will it take to receive my order?

• Ready-to-ship items: 3–5 business days for processing + shipping. You will receive a tracking number.

• Custom orders: typically 1–3 weeks depending on complexity. 3-5 business days to respond to initial requests.

Do you accept custom orders?

• Yes! You can fill out our Custom Order Form to design a one-of-a-kind piece. You can choose specific crystals, flowers, colors, or let me intuitively create a design for you.

Do you accept returns or exchanges?

For hygienic reasons and the handmade nature of our jewelry, all sales are final. We do not accept returns or exchanges.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos, and we’ll work with you to make it right.

Additionally, if your jewelry happens to break within 30 days of purchase under normal wear, please reach out to us. We’ll gladly repair or replace the item at no cost.

Can I order a “surprise” or mystery piece?

• Yes! The Mystery Box is a mix of resin + wire-wrapped jewelry, crystals, stickers, and fun extras. Each box is one-of-a-kind, so no two are the same.

You can also choose the “Surprise Me” options in the Custom Order Form and I’ll intuitively create something just for you.

 Will the jewelry tarnish?

• Wire is non tarnishable, however metals may naturally darken over time. To keep your piece beautiful, store it in a dry place and avoid water, perfumes, and lotions.

Shipping Policies

Your jewelry is handmade with love, using resin, real flowers, crystals, and/or wire wrapping. Because of the delicate, one-of-a-kind nature of these pieces, we do not offer refunds for change of mind.

Exceptions:

1. Damaged on Arrival: If your item arrives broken or defective, please contact us within 7 days of delivery with a photo, and we will replace or repair it.

2. Breakage Within Timeframe: If your piece breaks under normal wear within 30 days of delivery, contact us with a photo and a brief description of the issue. We will offer a repair, replacement, or store credit.

Important Notes:

• Normal wear may cause slight changes in wire color or resin over time.

• Mishandling, accidents, or exposure to water/chemicals are not covered under this policy.

• For exchanges or repairs, please allow 1-2 weeks for completion.